Why is my AirSoap making occasional crackling noises?
This sound is normal if it’s occasional, maybe a few times an hour.
The system is breaking apart allergens, dust, or particles that get collected in the filters. Rest assured, the AirSoap is doing its job.
Why is my AirSoap making loud zapping noises and shutting itself off?
When looking down into your AirSoap through the gray grill, do you see a silver circle between the crossbars? It is about 3 inches in diameter.
If so, call our customer service line: 866-432-0525 and explain the cap is off on the inside of your AirSoap. They will walk you through the process of putting the cap back on.
If it continues to have irregular noises and flashing lights, there could be an issue with the motherboard.
Please call our customer service line to set up a replacement.
Does the AirSoap produce ozone?
Yes, the AirSoap does produce ozone, but the AirSoap has the Activated Charcoal filter that breaks down ozone to less than 10 PPB.
You are actually exposed to more ozone in a thunderstorm than with any of our products.