Top Three FAQ
Top 3 PhoneSoap FAQ
You asked and today we are answering!
We get questions sent to us every day about our UV-C sanitizers. Out of all the questions, there are three repeating Qs that always come up. Today we are going to tackle those three questions once and for all.
1) Will my phone fit? Will my phone fit with the case on?
Yes! Your phone and your case—as big as the Samsung Galaxy to the iPhone 8+ with an Otterbox—will fit in the latest model of PhoneSoap. If you are still hesitant, each product page will have the inner dimensions of the product so you can compare measurements.
2) My phone has an odd smell after it’s been sanitized. Is that normal?
Yes, it's normal. In fact, be happy there's a faint electric smell on your phone. That means the UV-C lights are working. And don’t worry, the smell will fade after a couple of minutes. Rest assured that your phone is NOT melting or burning. That’s just the smell of science doing its thing.
3) The top bulb needs to be replaced. Where do I buy new bulbs?
Each bulb has a lifespan of approximately 4,000 hours. Should the bulb burn out prematurely, the PhoneSoap warranty has you covered. Just send us your unit and we’ll replace it with a fresh, shiny-new bulb.
Customer Service
Have another question that isn't answered here? Check out our in-depth FAQ or contact our customer service department at (866) 432-0525 or cs@phonesoap.com.
Hi Susan!
We do have a larger model! The PhoneSoap XL. You can find it on our product page.
I love phonesoap and wish you made a bigger one for tv remotes, tablets and things like that. I even used my phonesoap for my sun glasses when my kid gave me pinkeye. A larger model would mean more stuff gets clean. Just a thought!
Hi Sheilah,
You can contact our customer service department at 866-432-0525 or cs@phonesoap.com and they can help you!
My top bulb has broken, how do I get replacements?
Model 500-1
I did not get to use it!! Help!!
Thank you!
Sheilah Phillips