Exchanges and Returns Page
Returns and Exchanges
How do I return or exchange my order?
We want you to be completely happy with your purchase. If you aren't satisfied, you can return your product for a full refund* or exchange within 30 days of the shipping date. The product must be returned in new condition and in the original packaging. The buyer must pay all return shipping costs and register their return package with a tracking number. You'll be credited for the cost of the item(s) and any applicable tax minus actual shipping costs. Shipping will not be refunded. This policy does not apply to custom units. Please see below for more information regarding custom units.
Return packages must include:
- - Receipt of purchase
- - Original packaging
- - Tracking
- Your refund or exchange will be processed once we have received the product in our warehouse.
*Gift cards are not refundable.
*Please note that all international sales are final, and international customers are responsible for necessary duties and tariffs. The amount will differ based on country of reception and the cost of product.
Personalized Unit Return Policy
Personalized PhoneSoap units cannot be returned for a refund. As with all of our UV-C products, we offer a lifetime warranty on the unit that covers manufacturing defects. Should your bulbs burn out prematurely, we will replace those at no cost to you. For manufacturing issues that cannot be solved by replacing bulbs or hardware, we will send you a replacement unit with your original personalization. In the case that your original product or color choice is not available, you will receive the upgraded product in its place in the color of your choice and a new personalization.