Terms of service

Last updated: July 3, 2026

Overview

This website is operated by PhoneSoap LLC. Throughout the site, the terms "we," "us," and "our" refer to PhoneSoap LLC ("PhoneSoap"). PhoneSoap offers this website, including all information, tools, and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including the additional terms and policies referenced herein or available by hyperlink (such as our Privacy Policy, Refund Policy, and Shipping Policy). These Terms apply to all users of the site. Please read them carefully. If you do not agree to all of these Terms, you may not access the website or use any Service.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of the site following any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

Section 1 — Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction. You must not transmit any worms, viruses, or code of a destructive nature. A breach or violation of any of these Terms will result in immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission. Your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer.

Section 3 — Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for decisions. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products and Services

Certain products or services may be available exclusively online and may have limited quantities. They are subject to return or exchange only according to our Refund Policy. We have made every effort to display our products' colors and images accurately, but we cannot guarantee your device's display is accurate. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction, and to limit quantities, on a case-by-case basis. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us and may, in our sole discretion, limit or cancel quantities purchased per person, household, or order, including orders placed under the same account, credit card, or billing/shipping address. You agree to provide current, complete, and accurate purchase and account information and to promptly update it so that we can complete your transactions and contact you as needed.

Section 7 — Optional Third-Party Tools and Links

We may provide access to third-party tools and links that we neither monitor nor control. We provide them "as is" and "as available" without warranties and are not liable for your use of them or for the content or practices of third-party websites. Please review third parties' terms and policies before engaging with them.

Section 8 — User Comments and Submissions

If you send us comments, ideas, suggestions, reviews, or other submissions (whether requested or not), you agree that we may, without restriction, use, edit, copy, publish, and distribute them in any medium. We are under no obligation to keep them confidential, pay compensation, or respond. You agree your submissions will not violate any third-party right or contain unlawful, abusive, or objectionable material, and you are solely responsible for their accuracy.

Section 9 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 10 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders (including after you have submitted an order) if any information is inaccurate, without prior notice.

Section 11 — Prohibited Uses

You are prohibited from using the site or its content: for any unlawful purpose; to solicit unlawful acts; to violate any laws or regulations; to infringe our or others' intellectual property; to harass, abuse, or discriminate; to submit false information; to upload malicious code; to collect others' personal information; to spam, phish, or scrape; for any obscene or immoral purpose; or to interfere with the security of the Service. We reserve the right to terminate your use of the Service for violating any prohibited use.

Section 12 — Warranty and Limited Product Warranty

Our physical products are covered by a 1-year limited warranty against defects in materials, electronics, and workmanship, plus a lifetime replacement benefit for naturally worn-out UV-C bulbs, as described on our Warranty page and Refund Policy. Those are your exclusive product warranties. Except for that express limited warranty, and to the fullest extent permitted by law, the Service and all products and services are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. PhoneSoap devices are consumer products, not medical devices, and are not intended to diagnose, treat, cure, or prevent any disease.

Section 13 — Limitation of Liability

To the fullest extent permitted by law, in no case shall PhoneSoap LLC or our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, lost data, or replacement costs — arising from your use of the Service or any products, whether based in contract, tort, strict liability, or otherwise, even if advised of the possibility. Because some jurisdictions do not allow certain limitations, in those jurisdictions our liability shall be limited to the maximum extent permitted by law.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless PhoneSoap LLC and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 15 — Dispute Resolution; Binding Arbitration and Class Action Waiver

Please read this section carefully — it affects your legal rights.

Except as otherwise provided below, you and PhoneSoap agree that any dispute, claim, or controversy arising out of or relating to these Terms or your purchase or use of our products or the Service will be resolved by binding individual arbitration, rather than in court, except that you may assert claims in small claims court if your claim qualifies. Arbitration will be administered by a recognized arbitration provider under its consumer arbitration rules, and will take place in Utah or, at your election, your home county in the United States, or by phone or video.

Class Action Waiver. You and PhoneSoap agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of a class or representative proceeding.

30-Day Right to Opt Out. You may opt out of this arbitration and class action waiver within 30 days of first accepting these Terms by emailing cs@phonesoap.com with the subject line "Arbitration Opt-Out" and including your name and the email/address associated with your account or order. Opting out will not affect any other part of these Terms.

This section does not prevent either party from seeking injunctive or equitable relief for intellectual-property infringement or unauthorized use. If any portion of this Section 15 is found unenforceable, the remainder shall remain in effect, except that if the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court.

Section 16 — Governing Law and Venue

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict-of-law rules. Subject to Section 15 (Dispute Resolution), you agree that any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Utah County, Utah, and you consent to the personal jurisdiction of those courts.

Section 17 — Severability, Termination, and Entire Agreement

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the remaining provisions. These Terms are effective unless and until terminated by either you or us. Obligations and liabilities incurred prior to termination survive. These Terms, together with the policies posted on this site, constitute the entire agreement between you and us and supersede any prior agreements. Our failure to enforce any right or provision is not a waiver of that right or provision.

Section 18 — Text (SMS) and Email Marketing Terms

Entering your contact information is required for order and shipping notifications. By signing up for text messages, you agree to receive recurring automated marketing messages (including cart reminders) at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe or HELP for help. Message frequency varies; message and data rates may apply. By signing up for email, you agree to receive recurring automated marketing messages at the email provided; consent is not a condition of purchase, and you can unsubscribe at any time via the link in our emails.

Section 19 — Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Section 20 — Contact Information

Questions about these Terms of Service should be sent to us at:

PhoneSoap LLC
475 E Lakeview Pkwy, Provo, UT 84606
Email: cs@phonesoap.com