Support / HomeSoap setup
Get started with HomeSoap.
Welcome, and thank you for choosing HomeSoap! Questions? Email cs@phonesoap.com or chat with us online — we are happy to help.
Getting started
How to use HomeSoap
1
Plug it in
Plug HomeSoap into power using the provided cord.
2
Load it
Place the item of your choice in the sanitizing bay.
3
Close the door
Close the door to begin the disinfection cycle.
4
Done
After 10 minutes, remove your freshly sanitized item.
Frequently asked questions
Can I leave my case or screen protector on my phone?
Yes! That is the part you touch most, so we actually encourage you to leave them on so they get sanitized too.
When I close the door after a cycle, it starts another one. Do I need to unplug it?
Nope. HomeSoap is designed so your items always go into a freshly sanitized space. It does not use heat, so it is safe to let it run another cycle. It uses very little energy, and the bulbs last 4,000 hours and are covered by a lifetime warranty.
How do I “lock” my phone?
Make sure your screen is turned off. On most smartphones there is a side button you press to turn the screen on and off.
What else can I put inside HomeSoap?
Anything that fits and is dry — tablets, remotes, game controllers, keys, wallets, a smartwatch, baby bottles, and more. If it fits in the bay and the door closes, HomeSoap will sanitize it.
I see a red light. What does it mean?
A red lightning-bolt usually means the bulbs have gone dormant. Leave the door open for about 30 minutes in a well-lit, well-ventilated room and switch modes a few times. If it stays red, a bulb may be cracked or there may be a wiring issue — contact us for a repair. See our HomeSoap troubleshooting guide for the full steps.
Clinically proven results.
Kills 99.99% of Staph, E. coli, and Salmonella — no heat, no liquid, no chemicals.
Still need a hand? We are happy to help.