AirSoap troubleshooting

An occasional crackle — a few times an hour — is completely normal. That's the system breaking apart allergens, dust, and particles collected on the plates. Rest assured, your AirSoap is doing its job. If it is bothering you, a standard cleaning of the collection plate will stop the noise.

If crackling builds into a loud electrical zap that shuts the unit off (it restarts a few minutes later), the collection plates are dirty. The buildup creates friction between particles and small electrical arcs.

Fix: clean the plates. See the Cleaning guide for step-by-step instructions.

Look down into the unit through the grey grill. If you see a silver circle (about 3 inches across) between the crossbars, the internal cap is off. Or a small item might have fallen into the fan area from the top grill.

Remove the lid by pressing in at the base of the grey lid and pulling up, then reseat it. If it persists, contact support.

This usually means the collection plates weren't inserted correctly, or the back door is loose. Reseat the plates and make sure the case is fully closed.

If irregular noises and flashing lights continue, there may be a board issue — reach out to set up a replacement.

Blinking red "Auto" light (top of unit): it's time to clean the graphene collection plates. Follow the Cleaning guide, then hold the Auto button ~10 seconds until the light blinks to reset.

Steady red light (base) for more than 30 minutes: AirSoap is detecting poor air quality — mold, smoke, or large particles. If it won't clear, try:

• Run with the windows closed, away from a vent, and a few feet from the wall.
• Note the environment (garage, kitchen, remodel) — sawdust, aerosols, and cooking can register.
• A nearby humidifier can trigger it — water droplets read as large particles.
• Try a different room to compare.
• Clean the sensor: open the small door and gently wipe around the black sensor with a dry or alcohol-dampened Q-tip (avoid the circuit board).
• If it persists in one room, consider an air test for CO2, radon, etc.

A trace amount, yes — but the activated charcoal (catalytic) layer breaks ozone down to less than 10 PPB before the air returns to your room. You're exposed to more ozone during a thunderstorm than from any of our products. AirSoap is also CARB-certified for California's ozone limits.