Warranty Information Page
What is the warranty on PhoneSoap products?
We offer a one-year limited warranty on our products. You can also extend the warranty another year by purchasing the Extended Warranty Plan with your product.
Please contact us if you have any questions or concerns about your product. We are eager to help!
LIMITED WARRANTY COVERAGE
PhoneSoap’s warranty obligations are limited to the terms set forth below: PhoneSoap, as defined below, warrants PhoneSoap-branded hardware products against defects in materials, electronics and workmanship under normal use to the original end-user purchaser for the Warranty Period. If a hardware or electric defect arises and a valid claim is received within the Warranty Period, at its option, PhoneSoap will either (1) repair the hardware defect at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. PhoneSoap may request that you replace defective parts with new or refurbished user-installable parts that PhoneSoap provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by PhoneSoap, assumes the remaining warranty of the original product or thirty (30) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes PhoneSoap’s property. Parts provided by PhoneSoap in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to PhoneSoap and becomes PhoneSoap’s property.
INTERNATIONAL CUSTOMER WARRANTY INFORMATION
We offer our international customers a limited warranty on PhoneSoap products. The warranty guarantees against defects in materials, electronics, and workmanship under normal use.* The warranty does not cover damage caused by failure to follow the product’s usage instructions.
If you experience an issue with your product during normal use, we will do one of the following depending on how long it has been since you received the product.
Within 30 days
If your product arrives defective, or there’s a shipping error on our end, we will send a new unit to you and cover shipping costs, excluding duties and tariffs.
30 days to one year
If your product breaks under normal use, we will send you a refurbished unit and cover shipping costs, excluding duties and tariffs.
Over one year
If your product malfunctions after one year, we will send you a discount code you can use toward a future purchase.
EXCLUSIONS & LIMITATIONS
PhoneSoap does not warrant that the operation of the product will be uninterrupted or error-free. PhoneSoap is not responsible for damage arising from failure to follow instructions relating to the product’s use. For warranty periods over 1 year, you will be responsible for shipping charges to and from PhoneSoap, or PhoneSoap's designee.
This warranty does not apply: (a) to damage caused by use with non-PhoneSoap products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by PhoneSoap; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a PhoneSoap representative; (e) to a product or part that has been modified to significantly alter functionality or capability; (f) to consumable parts, unless expressly specified and damage has occurred due to a defect in materials or workmanship.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, PHONESOAP SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF PHONESOAP CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY PHONESOAP IN ITS SOLE DISCRETION. No PHONESOAP reseller, agent, or employee is authorized to make any modification, extension or addition to this warranty. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, PHONESOAP IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF PHONESOAP HAS BEEN ADVISED TO THE POSSIBILITY OF SUCH DAMAGES, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY.
PhoneSoap has made every effort possible to make certain the information contained on this Site is accurate and reliable; however, since the information is gathered from several sources, it is provided "AS IS." PhoneSoap EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THIS SITE. PHONESOAP MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS SITE MAY BE OUT OF DATE, AND PHONESOAP MAKES NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES. THIS SITE CAN BE ACCESSED FROM OTHER COUNTRIES AND MAY CONTAIN INFORMATION AND/OR REFERENCES TO PHONESOAP PRODUCTS, SERVICES, OR PROGRAMS THAT HAVE NOT BE ANNOUNCED IN YOUR COUNTY. THESE REFERENCES DO NOT IMPLY THAT PHONESOAP INTENDS TO ANNOUNCE SUCH PRODUCTS, SERVICES, OR PROGRAMS IN YOUR COUNTRY.
*All international customers are responsible for fees related to duties and customs.
*All International Sales are final.
*Normal use refers to using the product according that follows product usage instructions and guidelines.