Getting started / PhoneSoap Go
Get started with PhoneSoap Go.
Welcome, and thank you for choosing PhoneSoap Go! Questions? Email cs@phonesoap.com or chat with us online — we are happy to help.
Getting started
How to use PhoneSoap Go
1
Charge it up
Charge your PhoneSoap Go with the included USB-C cable and any USB wall plug (not included). Once charged, it runs cordless.
2
Load your phone
Place your phone in the sanitizing bay.
3
Close the lid
Close the lid to begin the cycle.
4
All done
When the cycle finishes, remove your freshly sanitized phone.
Frequently asked questions
Can I leave my case or screen protector on my phone?
Yes! That is the part you touch most, so we actually encourage you to leave them on so they get sanitized too.
When I close the lid after a cycle, it starts another one. Do I need to unplug it?
Nope. PhoneSoap is designed so your phone always goes into a freshly sanitized space. It does not use heat, so it is safe to let it run another cycle. It uses very little energy, and the bulbs are covered by a lifetime bulb warranty.
How do I "lock" my phone?
Make sure your screen is turned off. On most smartphones there is a side button you press to turn the screen on and off. Locking also keeps UV-C light from registering as a "ghost" touch on the screen.
What else can I put inside PhoneSoap?
Anything that fits and is dry - credit cards, keys, earbuds, a smartwatch, and more. Our efficacy claims are for hard, non-porous surfaces.
Does it come with a wall plug?
It includes the USB-C cable but not a wall plug. Just plug the cable into any standard USB wall adapter or a computer's USB port.
I see a red light. What does it mean?
A red light usually means the bulbs have gone dormant. Leave the lid open in a well-lit room or natural light for 5-10 minutes, or shine a flashlight at the bulbs for a few minutes. If it stays red, a bulb may be cracked or burnt out, or the unit may be overheating — avoid back-to-back cycles. See our PhoneSoap troubleshooting guide for the full steps.
Clinically proven results.
Kills 99.99% of Staph, E. coli, and Salmonella — no heat, no liquid, no chemicals.
Still need a hand? We are happy to help.