PhoneSoap Go troubleshooting: charging and battery.

Check the cord first. The Go charges through a round DC barrel connector, not USB-C, and a USB-C cable in the port does nothing even though it looks like it fits.

• Use the barrel cord that shipped with the unit, or ask us for a replacement.
• Plug the adapter into a wall outlet rather than a laptop port.
• Leave it on charge for a full 4 hours, then tap the indicator to read the level.

If a known-good cord in a known-good outlet still gives you nothing, contact us with your order number, the model number (701-1 or 701-2), and the serial number.

A single blinking indicator is a low-battery or charge-fault signal. Put it on the barrel charger for 4 hours. If it still blinks and will not hold a charge — especially on a unit under a year old — that is a warranty case.

No. The Go needs the DC barrel cord. Contact us with your model number and we will get you the correct replacement.

Battery capacity drops with age. If the unit is within its warranty period and runtime has fallen sharply, send us the order and serial number.

On the Go, check the battery first — a unit low on charge behaves exactly like a faulty one. Tap the indicator to read the level, and charge it fully on the barrel cord before going further.

If it is charged and the bolt still will not light:

1. Wake the lamps. Open the unit to natural light for 10 minutes, or shine a flashlight on both lamps for 2–3 minutes, then start a cycle. The video below shows how to do this.
2. Look at the quartz. A crack, bubble, or warp in the glass over a lamp is a defect — stop there and send us a photo.
3. Check the ends. Silver or grey shading at a lamp end means it is burnt out, which our bulb warranty covers.
4. Let it cool. Travel cases hold heat; give it 20 minutes open in a cool room after repeated cycles.

Bulb repairs are handled in house under the lifetime bulb warranty. Have your model number (701-1 or 701-2) and order number ready when you write in.

A bubble in the glass is normal. Almost every bulb has one and it does not affect performance or the sanitizing cycle.

A crack or a chip is different: it will stop the unit working, and cracked or chipped bulbs are not covered by the bulb warranty. Stop using the unit and send us a photo so we can quote the repair.

Two UV-C lamps, positioned to cover the bay from both sides. Listings that describe a different count are not ours — check the model number on the label if you are unsure what you have.

Close the lid and tap the indicator light. The bolt stays lit while it runs and shuts off on its own after 10 minutes. Tapping the indicator also reads the battery level.

If the Go shows nothing even after a full charge, work through the power path:

• Is the socket live? Test the outlet with a lamp or another device.
• Is it in the right port? The Go takes the power cord in the Power Input port on the back.
• Is it in the right mode? Confirm a cycle should be starting on its own rather than waiting on a button press.
• GFCI outlet? On a bathroom, kitchen, or garage outlet, press Reset on the outlet itself and test again. A tripped GFCI is a common false alarm.
• Adapter and cable. Swap in a wall adapter and cable you know work.

If none of that brings it up, the unit needs service. Contact us and we will troubleshoot it with you and set up a return if we need to.

We always attempt a repair first. If we cannot repair the unit, we send a replacement. Bulb replacements and repairs are handled in house. Burnt-out bulbs carry a lifetime bulb warranty; cracked or broken bulbs are not covered.