Getting started / PhoneSoap Pro
Get started with PhoneSoap Pro.
Welcome, and thank you for choosing PhoneSoap Pro! Questions? Email cs@phonesoap.com or chat with us online — we are happy to help.
Getting started
How to use PhoneSoap Pro
1
Connect the cable
Connect the included USB-C cable to the Pro's USB-C IN port and to a wall adapter (15W minimum, not included).
2
Load your phone
Place your phone in the center of the sanitizing bay.
3
Close the lid
Close the lid to begin. Do not force it shut.
4
Done in 5 minutes
After 5 minutes, remove your freshly sanitized phone.
Frequently asked questions
Can I leave my case or screen protector on my phone?
Yes! That is the part you touch most, so we actually encourage you to leave them on so they get sanitized too.
When I close the lid after a cycle, it starts another one. Do I need to unplug it?
Nope. PhoneSoap is designed so your phone always goes into a freshly sanitized space. It does not use heat, so it is safe to let it run another cycle. It uses very little energy, and the bulbs are covered by a lifetime bulb warranty.
How do I "lock" my phone?
Make sure your screen is turned off. On most smartphones there is a side button you press to turn the screen on and off. Locking also keeps UV-C light from registering as a "ghost" touch on the screen.
What else can I put inside PhoneSoap?
Anything that fits and is dry - credit cards, keys, earbuds, a smartwatch, and more. Our efficacy claims are for hard, non-porous surfaces.
Does the PhoneSoap Pro come with a wall adapter?
The PhoneSoap Pro includes the USB-C cable but not a wall adapter. Use any USB-C wall adapter rated 15W or higher (not included), plugged into the "USB-C IN" port. Some units may still ship with an adapter - if yours did, you are all set.
I see a red light. What does it mean?
A red light usually means the bulbs have gone dormant. Leave the lid open in a well-lit room or natural light for 5-10 minutes, or shine a flashlight at the bulbs for a few minutes. If it stays red, a bulb may be cracked or burnt out, or the unit may be overheating — avoid back-to-back cycles. See our PhoneSoap troubleshooting guide for the full steps.
Clinically proven results.
In a 5-minute cycle, kills 99.9% of coronavirus (229E), Salmonella, and SARS-CoV-2. Tested on hard, non-porous surfaces.
Still need a hand? We are happy to help.